Traditional service metrics measure whether IT closed the ticket, not whether the employee returned to productive work quickly and without repeated effort.
Employees do not experience workplace technology as separate systems; they experience every handoff, delay and repeated login as one broken journey.
Modern attackers increasingly benefit from weak access reviews, delayed escalation and fragmented ownership long before they need to defeat a technical control.
Adding another security product rarely reduces exposure when identity, network, cloud and incident response remain disconnected across separate teams and workflows.
