The fear: automation means job cuts. The reality: this bank automated 40% of manual back-office work and actually hired more people into higher-value roles.
Legal. HR. Finance. Procurement. The best-performing ServiceNow deployments aren't in IT departments, they're in the departments no one expected.
ServiceNow didn't just replace your ticketing system. It replaced the entire concept of how enterprises handle service. ITSM as we knew it is a relic.
